Frequently Asked Questions

What happens if my guitar gets damaged in transit?

No problem!  We pack our instruments so that they can deal with the roughest of delivery drivers.  However, if your guitar does happen to suffer a bump you're covered.  We'll do our best to replace the guitar as quickly as possible.  

See our Returns Page for more info.

What are your bank account details?

Our bank details are listed on your invoice.  If you need to make a direct deposit payment please refer to your invoice for instructions.  

What brand are your guitars?

Our guitars are all "Artist" Brand. These are our own designs. You save a lot of money by buying factory direct. We have been working with guitar factories for over 15 years.

Why can't I find Artist guitars in retail shops?

You can't buy an Artist Guitar in store because we choose not to sell to other retailers. We have a totally different business model and have chosen to market and sell our products online. This means our costs are down, and we can pass those savings on, directly to you. All our musical equipment is designed for players of all levels, from beginners to seasoned musicians. We make sure that our products are built to a high quality.

What is AfterPay? How does it work?

AfterPay is a 3rd party payment service that allows you to order up to $1000 of products and pay it off over 4 x fortnightly instalments. To use this service just check out as normal and choose AfterPay as your payment method.  You'll be redirected to the AfterPay site where you can login or register for a new account. There are no additional costs to you for using this service.  A couple of things to note:

• You need a credit card or debit card to sign up (the limit for a debit card is $500, the limit for a credit card is $1000)
• Instalments will be deducted from your account on a date specified when you register.  If you have insufficient funds in your account you'll be charged a small fee.
• If you are a new AfterPay user, you must make the initial payment upfront upon registration.  You will no longer be considered a 'new' customer once you have fully paid off your first order AND 6 weeks have passed since you placed that order.

For more details on AfterPay, visit their How it works page

What is ZipPay? How does it work?

You ZipPay is a 3rd party payment service that allows you to order up to $1000 of products and pay it off over instalments for a period of as long as you like. There is a $5/month service fee after the initial month. To use this service just check out as normal and choose ZipPay as your payment method.  You'll be redirected to the ZipPay site where you can login or register for a new account.  A couple of things to note:

• It's easy to register for ZipPay using Facebook or Paypal.  You can link a Paypal account, bank account or credit card.
• You can make as many purchases as you want, but the total balance in ZipPay must not exceed $1000.
• If you pay off the full amount within the first 30 days you will not be charged any service fee. However, you will be charged a $5/month service fee for every month you have a balance in your account, after the initial 30 days.  Think of it as an interest-free credit card account that costs $5/month.
• You can pay the purchase off over a long period of time but there is a small minimum monthly instalment.  This depends on the cost of the purchase and will be shown to you when you register.

For more details on ZipPay, visit their information page.